Delivery & Returns
Delivery
Greggs Baked In Gold jewellery collection is hand-made by some of the best jewellers in the business who take great care in their work. To achieve the perfect golden bake, please allow up to 14 days for your order to be dispatched from the warehouse from the date of purchase, and 1-2 working days for delivery. You will receive a dispatch notification via email when your order is heading to you.
Robert Guy Services Ltd will dispatch orders of in-stock items via Royal Mail Tracked 24 Delivery service on a first-come-first-serve basis.
All deliveries are free of charge.
Please refer to Royal Mail General Terms and Conditions at www.royalmail.com for more information.
Unfortunately, we are only able to offer delivery within the United Kingdom.
Returns
We are happy to accept returns of items bought from our online store within 14 days of receipt. Please ensure you mark the parcel with your full name and order number and return them to:
Robert Guy Services Ltd
Greggs Returns Dept.
54-62 Raymouth Road
London
SE16 2DB
For those making a return of their purchase, please note that the cost of the return shipping will be for you to cover.
To make sure we can process your refund, please ensure returned items are in their original condition and in their original packaging. To keep things hygienic, we unfortunately can’t accept returns of the Sausage Roll Stud Earrings or the Vegan Sausage Roll Stud Earrings.
Once we have your return in hand, it’ll be processed within two working days, and your refund will be back in your bank account within 7-10 working days to the card you paid with.
Once we receive your return and everything is looking good, we’ll email you to let you know it’s been accepted. If for any reason the return isn’t accepted, we’ll send the item(s) back to you.
Due to the very limited nature of the collection, we will only be able to offer a refund for the return of defective or damaged items.