Terms of sale
Last updated September 2024
These terms and conditions of sale (“Terms”) apply to any order to purchase products through www.greggsbakedingold.co.uk (the "Website"). The Terms should be read alongside, and are in addition to, our website terms and conditions here (“Terms of Use”) and our privacy policy here (“Privacy Policy”) and cookie policy here (“Cookie Policy”).
Please read these Terms carefully before you submit your order to us. By ordering a product from us, you agree that you have read, understood and agree to these Terms, the Privacy Policy, Cookies Policy and the Terms of Use (each as amended from time to time). If you do not agree to these Terms, you must not order any Product from us and if you are purchasing or have purchased our products from a third-party retailer, these Terms will not apply and you should refer to the terms and conditions of sale of the relevant retailer.
INFORMATION ABOUT US
We are MC&T Limited (trading as Here Be Dragons) (“we”, “us” or “our”). We are registered in England and Wales under company number 09202569 and have our registered office at 8 Printing House Yard, Hackney Road, London, England, E2 7PR. Our VAT number is 196983827.
To contact us, please email bakedingold@herebedragons.co or telephone on 02034 888128, 9am-6pm. If we have to contact you we will do so by telephone or by writing to you at the email or postal address you provided to us in your order.
Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.
When we use the words “writing” or “written” in these Terms, this includes emails.
OUR CONTRACT WITH YOU
Your order is an offer from you to buy the product(s) from us. When you place an order with us, we will send you an e-mail confirming receipt of your order and its details (“Order Confirmation”). The Order Confirmation is an acknowledgment that we have received your order, it does not confirm our acceptance of your offer to buy the product(s) ordered. We only accept your offer and conclude the contract of sale for a product ordered by you when we dispatch the product and send you an email confirming that the product has been dispatched.
By ordering any products from us, you confirm that you are:
(a) a resident in the United Kingdom; and (b) ordering products for delivery in the United Kingdom (for the purposes of these Terms, we deliver to mainland UK and Northern Ireland).
If any of the above is incorrect, you should not order any product from this Website, and we reserve the right, in our sole discretion, to refuse to accept your order.
If we are unable to accept your order, we will inform you of this and will not charge you for the product. This is typically for any of the following reasons:
(a) the product is out of stock;
(b) there are unexpected limits on our resources which we could not reasonably plan for;
(c) a credit reference we have obtained for you does not meet our minimum requirements;
(d) we have identified an error in the price or description of the product;
(e) we are unable to meet a delivery deadline you have specified;
(f) you are not allowed to buy the goods from us; or
(g) we are not allowed to sell the goods to you.
You can cancel your order within 15 minutes after placing it. You will need to email bakedingold@herebedragons.co.
OUR PRODUCTS
The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
The packaging of the product may vary from that shown in images on our Website.
PRICES AND PAYMENT TERMS
All prices are in GBP. You must pay for your products by the methods of payment as may be displayed on the payment page of the Website. We accept the following payment methods: Mastercard, Visa Credit, Visa Debit.
All payments by credit card or debit card need to be authorised by the relevant card issuer before we send you the Order Confirmation. We will only take the money from your bank when you confirm your order. In some instances, there can be up to a 30-day delay in taking the money.
DELIVERY
Orders placed on this Website can only be delivered in the United Kingdom including Northern Ireland.
The product will be your responsibility from the time we deliver the product to the address you gave us. You own the product once we have received payment in full.
For information on delivery, visit our webpage here.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
YOUR RIGHTS TO END THE CONTRACT
For most of our products, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below. For information on our returns policy, visit our webpage here.
If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
To let us know you want to change your mind, contact us at: bakedingold@herebedragons.co .
You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind, to the address set out in our returns policy.
You can’t change your mind about an order for earrings due to hygiene reasons.
If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
If you tell us you've changed your mind about a product that hasn't been delivered, please follow the returns process and we will refund you as soon as possible and within 14 days of us receiving the product..We refund you by the method you used for payment. We don't charge a fee for the refund.
If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the product or these Terms which you do not agree to;
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; or
(e) you have a legal right to end the contract because of something we have done wrong.
IF THERE IS A PROBLEM WITH THE PRODUCT
We are under a legal duty to supply products that are in conformity with this contract. Nothing in these Terms will affect your legal rights.
In addition to the cancellation rights noted above, you also have certain statutory rights, these include that the products you purchase are of satisfactory quality, fit for purpose and as described. Within 30 days of the delivery, you may exercise the right to a refund if the product purchased is faulty. After the 30 day period, but within six months of the date of delivery and where the product is faulty, you are entitled to a repair or replacement or where that is not possible, or the repair/ replacement does not resolve the fault, a refund. After six months of the date of delivery, similar rights exist, but only if you can prove that the fault was present at the point of delivery.
For further information about your statutory rights please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
RESOLVING DISPUTES WITH US
You have several options for resolving disputes with us
- Our customer service team will do their best to resolve any problems you have with us or our products. You can contact us on: bakedingold@herebedragons.co.
- Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
- You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts.
OUR RIGHTS TO END THE CONTRACT
We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
(c) you do not, within a reasonable time, allow us to deliver the products to you.
If we end the contract in the situations set out above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
OTHER IMPORTANT TERMS
We will only use your information as set out in our Privacy Policy here.
We may transfer our rights and obligations under these Terms to another organisation. We will contact you to let you know if we plan to do this. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its Terms.
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.